Returns Information

You have the right to return goods within 7 days if you change your mind. Please note that goods can only be returned if they have not been used and you are able to repack the item into its original packaging. The costs of returning the goods will be yours. You will receive a refund within 30 days of cancellation.

It is your responsibility to take care of any goods before returning them and any packaging must be returned in a condition were they can be resold. We will not however accept cancellation or return of goods made to any customer’s personal specifications – these are detailed on our product list as ‘built to order’. Before you return any goods you must first contact our Customer Services team for a returns consent number:

0800 977 4966

We will not accept liability unless this procedure has been followed. If goods are defective, damaged or not as specified on your order, postage costs will be refunded.

In the event that we ask you to accept substitute goods for those ordered but found to be unavailable and you then choose to return those goods, your postage costs will be refunded. In all other cases you are responsible for the cost of returning goods. For your security you should use ‘Recorded Delivery’. It is your responsibility to ensure goods are adequately packed. You should enclose a covering letter with the goods detailing your full name and address, returns consent number, reason for return and indication of whether you require an exchange or refund. If you cancel your order but fail to return the goods, we reserve the right to recover goods sent and deduct the cost of this from any refund. Warranty on all goods covers manufacturing defects only.

Feel free to email Customer Sevices if you have any specific enquiries regarding returns: mail@AllWaterPumps.co.uk.